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alight customer care representative job description

Posted by on April 7, 2023
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At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. Get hired today! We strive for Excellence Every Day by collaborating with our clients and colleagues. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. 1999 - Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. If so, you've come to the right place. * Express yourself in an open and honest manner * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers We want towelcome you to learn more aboutAlight and our Customer Care team. Get the latest news and information. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Insurance Health insurance Alight is committed to the continued development of our colleagues. A Customer Service Representative also handles concerns, complaints, or other issues. Alight Easy 1-Click Apply. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. This role requires that qualified candidates must reside in one of the following states: Browse by city or country to find one in your region. From company leaders to our newest colleagues, we all play a role in bringing our values to life. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. You will be notified during the hiring process which checks are required by the position. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Alight Solutions offers a promising . 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Customer Care Representative Human Resources. This job is no longer accepting applications. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) Location: San Juan, Puerto Rico. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Our people are our greatest assets at Alight Solutions because People Matter! Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. DISCLAIMER: Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. * High School Diploma or equivalent is required, bachelor's degree a plus You will be notified during the hiring process which checks are required by the position. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. We strive for Excellence Every Day by collaborating with our clients and colleagues. Lensa, Inc. - Lensa is a job search engine. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. Alight is committed to a diverse workforce and is an affirmative action employer. Benefits start on your first day of employment, Programs & activities that give back to our. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We are forthright and genuine when we speak. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Alight believes diversity should be visible, valued, and sustained throughout the organization. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. At Alight, we are reimagining how people and organizations thrive. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Our story. Our people are our greatest assets at Alight Solutions because People Matter! You can deactivate or delete job alerts by clicking the button below. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. This is a 6 months project and we offer Full Time Shifts (Rotating). Customer Service / Guest Services, Part-Time This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Alight also offers a comprehensive benefits package. Cons. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. The estimated base pay is $36,558 per year. Be Real with Alight and help us re-imagine how people and organizations thrive. They may often give instructions by phone and besides performing clerical tasks, they also assist . At Alight Solutions, we are reimaging how people and organizations thrive. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Find out if you meet the requirements! #beAlight Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Because transformation takes a workforce. Training will begin for this class on Monday, May 1st Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Alight is committed to the continued development of our colleagues. Travel The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Customer Care Representative Human Resources. Please enter a Name and Password so you can update your Job Alerts in the future. Knowing our products inside and out so that you can . I was responsible for keeping up to date with daily schedules and routines and managed all of . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. * Bilingual (English/Spanish) is a plus We promote healthy lifestyles and flexible work arrangements for our employees. Our story starts with a simple universal truth: Every business is a people business. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. You will be notified during the hiring process which checks are required by the position. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. View Job description, benefits and responsibilities. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. Please note that all salary figures . * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. We learn from one another, champion progress and challenge the status quo. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. The estimated additional pay is $2,234 per year. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We reward continuous improvement and encourage you to own your own development. Customer Care Representative Resume Examples. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. Si es as, entonces ReedGroup es para ti! Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. Check out our current jobs that have a virtual/work from home option. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. This is a 6 months project and we offer Full Time Shifts (Rotating). Alight - 3.1 San Juan, PR. Learn more at . * Demonstrate a positive attitude, self-awareness and embrace feedback Its a permanent virtual customer care representative Job. They answer inquiries by phone, e-mail, web chat, or social media. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only Averages based on self-reported salaries. at Alight Solutions. * Make independent complex decisions within the scope of your authority Check out our open opportunities below. These teams are a critical component of Alights health care,retirement and HR-delivery services. READ MORE Important information: We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Mid Level View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. We understand the powerful human connections that create success for organizations. then the employee has changed 1 company and 1 job. You will Alight Solutions is committed to a diverse workforce and is an affirmative action employer. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Key Duties & Responsibilities. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. You can also receive alerts via instant message. Cons Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Pros. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. Are you interested in helping us shape the future of work and life for organizations, people and their families? By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Be prepared to answer why you are interested in this particular job opening. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. Every colleague shapes how Alight can become better, stronger and brighter together. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Full Job Description. Career Development & Growth: We provide ongoing training, coaching and development. Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. See office directory There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . Tasks to include in a Customer Care job description . Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * PEOPLE MATTER is one of our company s core values. Disabled Person, Inc. Customer Care Representative - with Growth Opportunities at Alight today! You have successfully created a new job alert. Only applicants from locations above will be considered. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. All Rights Reserved. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities.

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alight customer care representative job description