emails not sending to btinternet
any proposed solutions on the community forums. The account I am using is Gmail (the google mail). While members are not getting emails, they do appear as posts on the Google Groups page. Does anybody have any idea how I can resolve this, other than changing ISP. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. As soon as I removed that link all was well again. on He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. Today all of our emails addresses would receive, but not send. This started suddenly about 5 or 6 weeks ago. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. Announcements, Guides & Community Updates. If you're having problems, try logging in to webmail. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. on I installed the outlook App on my iPad and it works perfectly I'm afraid. The problem usually resolves its self in a day or two. Our standard shipping option is via Royal Mail airmail. Go back to: Email help. I know it exists because I can pick it up on ios and via BT Webmail. My email is not sending from my iMac (iCloud). My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. I can send test messages to my iCloud e-mail but not other addresses. This sounds fiddly, but isn't necessarily. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake 25-08-2021 This amount includes applicable customs duties, taxes, brokerage and other fees. You can link any BT email address to another broadband or Premium email billing account. - We do not send parcels to PO BOX addresses. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. About 4 days letter I get a reply saying the message could not be delivered. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Those who leave have their email account terminated and closed 90 days later. Today all of our emails addresses would receive, but not send. Anyone else experiencing the same issues? This will work as long as your old email account is still active. Having the same problem myself today - unable to send emails from my @btinternet.com account. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. This is NOT 'A solution'. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. How can we as customers get BTs attention and ensure that there is a fix? The other two people that are having the same problem are using Samsungs, but haven't said which model. We receive the following message when we try to send from our Mac. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. I can send & receive the bt emails using the Samsung mail app. Sorry but how do I PM you, and what details do you need? Refunds. Many have had the same address since they first went online many years ago. What can we help with? TalkTalk allows you to access your email account for 12 months after you switch. Are there really just two of us having this problem? As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. 19-12-2022 Townman, Gandalf, anneoconnor. I have tried sending individual messages and simple test messages but nothing works. ), on You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. None of the posts I have seen are the same as my problem however. 19-12-2022 I can take the same message and copy it into gmail and send from there and it gets through with no problem. Also, the web interface seems to be working just fine. By coincidence(? If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. 6h21. Something went wrong. I can take the same message and copy it into gmail and send from there and it gets through with no problem. So hardly time for a timeout to have occurred. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com 26-08-2021 09-07-2019 We repeated the test and the same thing happened. BT need to deal with this at a high level, NOT an individual user's account. If I changed my email address I would be bound to lose something important. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. You should however check that your email clients are using the correct settings as per this link. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. Sky allows former customers to keep their email account free of charge and indefinitely. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). 15h33. 23-04-2021 In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. 26-08-2021 11h33 This amount is subject to change until you make payment. 23-04-2021 They also sent a test email from a PC using an outlook client and that didn't come through either. Switching email address if you have never done so before can feel like a daunting task. Neither of these has solved my problem. After 6 mos., if selected you will be billed $10.99/mo. (The fix did not work until I had quit Mail and relaunched it. 13h37, on Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. That helps us fund This Is Money, and keep it free to use. 25-08-2021 I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. I feel there is something going between Google and Apple. - last edited on on Looks like no ones replied in a while. I have the exact same problem. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Copyright 1995-2023 eBay Inc. All Rights Reserved. That is because he has a Virgin Media email address, which would be deleted if he switched away. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. - last edited on on I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. by on Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! provided; every potential issue may involve several factors not detailed in the conversations It is very annoying, I hope you guys reach me out soon. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). Various errors messages. Terms and conditions of the sale . This amount is subject to change until you make payment. 20h33 21h18, I have got my email working again. on All other emails to other systems have no issues. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. 13-07-2019 10h38 Many customers find the BT community forum is a great way of getting help. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. on I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on 18h40. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. I have exactly the same problem and would love to get a solution. I've got a "failed delivery message". If yes, we recommend that you check if the issue persists while on safe mode. I have a group of 14 people set up under Outlook 365. 2 days ago I suddenly stopped being able to send emails and get the message below. Accounts that are inactive for six months are deleted automatically. At my age, I just don't have the energy to set up a new email address and tell everyone.'. I've got a "failed delivery message". There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. 19h39. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. It's reassuring not to be alone. I have a recent problem with my email service. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on I can send & receive on my work email account using the Outlook app. I exited and restarted Mail and was then able to send emails again. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. Will post any update that I get. Thank you for your follow up. This site contains user submitted content, comments and opinions and is for informational purposes on Thanks for the super fast analysis and reply. on In my view, the Postmaster group are doing it the wrong way round. They must realise that they have a dreadful name. To start the conversation again, simply Sadly not the same as my experience. I know that I haven't received most of the emails sent from btinternet.com addresses at all. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. It is they that should investigate why other email providers don't have this problem. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! Just goes straight to outbox, then tries to send . I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. 14-07-2019 What does this mean? What can be done to fix this problem please? Hi If everything works fine in webmail, you may need to check your program settings. Doing so can save hundreds of pounds. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. I have entered the SMTP and IMAP details correctly but it still won't send. omissions and conduct of any third parties in connection with or related to your use of the site. Policies vary between broadband providers. I spoke too soon. This has made me want to look a bit further and so I found the Community. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. 14-07-2019 Your post does not go to BT. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. None of the posts I have seen are the same as my problem however. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Any ideas? Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If you click on them we may earn a small commission. Please update the server configuration to continue connecting to this account", with the option to cancel or update. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. Log out of your email account then, Using an email program? I've rebooted twice and reinstalled Office 365 without success. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. A workaround would be to use another SMTP - for example gmail if you have a google account. I can receive emails. 3 users liked/thanked this post: Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Go through and update your details for each one with your new email address. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. To start viewing messages, select the forum that you want to visit from the selection below. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter 19-12-2022 So it seems to be something between Android and BT Mail. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. Rachel Rickard Straus, Financial Mail On Sunday 26-08-2021 Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Email: timforrester@btinternet.com. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. . Log in issues. You can send and receive messages, but not actively manage the account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. We have received reports that emails to btinternet.com email addresses are being blocked. Why cant my email address have BT.com in the display name? P.S. Thanks for the suggestion. Its probably not directly relevant to your problem, but who knows with Apple!! 11h40. on However, give yourself enough time to smoothly switch over and you may find it is worth your while. We appreciate you reaching out to us about Mail. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. 15h27, on Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password 16h05. No disrespect intended as your advice is probably based on years of experience of BTs service! 23-04-2021 13h52. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. 9h25 That sounds like something has been stuck in a queue somewhere. Here are some answers to help you. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. The problem is also affected by the addressee. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Tried on various devices with same result. iPad is working ok. 09-07-2019 For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. It's not just that there has been a delay. 2 users liked/thanked this post: 19h37 We do not allow any commercial relationship to affect our editorial independence.